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BassLeaks Shop (“we”, “our”, “us”, or “BassLeaks Shop”) respects the privacy of its users and is fully committed to protect their personal data and use it in accordance with data privacy laws. This Privacy Policy describes how we collect, use, and process any personal data that we collect from you—or you provide to us—in connection with your use of our website (www.bassleaks.com) or our mobile apps and our print-on-demand services (collectively, “Services”). By accessing or using our Services, you signify your understanding of the terms set out in this Privacy Policy.

2. Information Collected About Users and Merchants and How We Use It

The types of personal information we obtain and process about you depends on how you interact with us and our Services. This section provides the categories of information we may collect about you. 

• Identifiers. Such information includes your name, postal address, shipping address, email address, and telephone number. 
• Payment Information. Such information includes information relating to billing and payment details (including first and last digits of your payment card).
• Commercial Information. Such information includes information about Services you have purchased or considered, and your preferences. 
• Device and Unique Identifiers. Such information includes internet or other electronic network activity information, such as IP addresses, the device and browser you use, referring pages, time stamps, and cookies. 
• Geolocation Data. Such information includes non-precise location information that permits us to determine your location based on information provided in your IP address.
• Audio Information. Such information includes recorded phone calls that we or our representatives participate in as allowed under applicable law.  
• Government Issued Identification. Such information includes images and data, which may appear on government-issued identity documents or identification cards.
• Content. Information such as your communications with us and any other content you provide, such as social media profiles, images, videos, survey responses, comments, reviews, and testimonials.

4. How We Use Your Data 

This section explains how we use your data and identifies the categories of information we collect and process in connection therewith. 

• Providing our Services. Where you are a User of our Services, we will use data collected as is necessary to fulfill our contract with you for the purposes of providing, maintaining, or improving our products and Services (including, to the extent permitted by applicable law, any matters in our legitimate interests with respect to the Services), we will confirm your identity, contact you, provide customer support (including via chat, in the comment section of our blog, or other platforms, where you may reach us), operate your account with us and invoice you. 

For the aforementioned purposes, we collect and process Identifiers, Payment information, and Commercial information. 

• Legal Obligations. We may request some of the personal data indicated above to comply with applicable laws and in furtherance of our legal obligations and legitimate interest in ensuring that users and end customers are not the target of trade, financial, and economic sanctions, and do not appear on a sanctions-related list, including lists maintained by the U.S. Department of Treasury’s Office of Foreign Assets Control (“OFAC”), the U.S. Department of State, the U.S. Department of Commerce, the European Union, or Her Majesty’s Treasury of the United Kingdom. In addition, we may use such information to establish and exercise our rights, and to defend against legal claims.
• Consent. There are instances where we collect specific information for a specific purpose based on your consent. This includes when you have given your consent when registering your account, when subscribing to our newsletter or blog, or shared your email address or other personal data with us to receive any other information (for example, our list of sub-processors). 

In such instances, we will process identifiers such as your email address as necessary to send you the informative and/or promotional materials, to which you have subscribed to, for example, newsletters, advertisements of our Services and other information about our Services that you have requested. 

For Merchants, we will not use the contact details of your customers to directly market or advertise our Services to them. 

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Images of the damage product will need to be submitted for a successful return/exchange.   

Contact us for questions related to refunds and returns.